Hosting Services
Terms of Use

General/Definitions

These Terms constitute an agreement between the company IpHost I.K.E. (hereinafter “IpHost”) and visitors/users (hereinafter “Customer”) of the website  https://www.iphost.net/ (hereinafter “IpHost.Net WebSite”) and the account management system https://account .iphost.net (hereinafter “IpHost.Net Account”) and set their  general terms and conditions of the use of the services provided through the IpHost.Net WebSite and the IpHost.Net Account by the Customer.

IpHost has privately owned servers which are located exclusively in the facilities of the Hellenic Datacenter of the Landa Hellix company in Koropi, Attica. The partner data center has ISO 27001 and ISO 9001/PCI DSS certification. It has 2N redundancy power supply/stabilization sources and N+1 cooling sources, achieving service availability of 99.9%. Physical access to the servers we have in the Lamda Hellix data center is limited to specially authorized employees of IpHost and if required - after a special license and for a limited period of time - to a specific employee of the data center. In addition, access is monitored 24 hours a day via CCTV and based on the data center's ISO:27001 certification.

The access that an IpHost employee can have to the Customer's infrastructure in order to serve a technical or other request that the Customer has expressly formulated, is limited to the level required to serve the respective request only. All IpHost employees are bound to it by a Confidentiality Agreement and have the required information on the security and handling of personal data. Upon completion of the request and since access codes have been communicated by the Customer to IpHost, the Customer is obliged to change them. IpHost is not responsible if the Customer does not comply with this instruction.

IpHost through the IpHost.Net WebSite offers its Customers hosting services (Shared Web Hosting, Virtual Machine, Dedicated Servers) in the form of subscriptions. The customer can rent (lease) and use the space offered by IpHost to upload and store the data necessary (and in accordance with these terms) for his personal or professional presence on the Internet. This data is then distributed across the internet via IpHost's servers. The Customer guarantees that the material he will "upload" to the server will be ready and will not need any additional processing by IpHost to work.

The contracting parties agree and co-accept the following terms and conditions, some of which differ depending on the service.

 

1. Shared Web Hosting Terms

1.1. Definition
By the term Shared Web hosting (or shared hosting or shared hosting) is meant the hosting of tens or hundreds of websites on the same server. All the server's resources (CPU, RAM memory, hard disk space, I/O, traffic) as well as its other services such as Web, Mail, FTP, mySQL/mariaDB server, are shared between the websites, working harmoniously on the same machine.

1.2. Definition of Unmetered?
Unmetered resources does not mean unlimited resources. It means that the customer does not have a specific disk or traffic limit, but is obliged to follow the present terms and the correct usage policy so as not to hinder the smooth operation of the server with its activity. The Customer accepts that it will consume traffic and keep stored data that is required exclusively for the smooth operation of a personal or corporate website.

– The data it can store are files and database tables that are necessary for the smooth operation of its website (website structure and content files) as well as active e-mails. Unmetered Shared Web Hosting may not be used to store any type of data such as inactive or old files and/or e-mails, backup hosting (eg manual cPanel backup) or application (eg akeeba backup) as well as video or audio files for archiving.

– The traffic it can consume is not defined by a specific limit. The Customer can consume as much traffic as the traffic of his website and the e-mail exchange traffic of his normal correspondence requires. It is not allowed to consume traffic from third parties such as robots, malicious activities resulting from a violation of the website and sending unwanted mail (spam).

IpHost reserves the right to check each hosting located on its shared hosting servers for excessive disk usage, traffic and other resources (CPU, RAM, etc.) that contravene these terms and to remove or deleteany prohibited content or to disable the corresponding hosting at will or at the request of a competent authority.

1.3. Content on Shared Web Hosting
Customer may upload, store, publish and display information, text, photos, videos and other content on the Shared Web Hosting that it enables through the IpHost.Net WebSite. The content may include any content published by the Customer or by the visitors/users of the website hosted on Shared Web Hosting at IpHost. The Customer is solely responsible for the existence and processing of any content, transaction and other activity carried out through its website. By uploading content to IpHost's Shared Web Hosting, the Customer accepts and warrants that:

– Has all necessary rights to publish said content.

– Its publications and content do not infringe the rights of third parties.

- The content does not carry out malicious activity (attacks, spam, etc.) and does not violate the Laws.

IpHost does not control the content of the information that passes through its network. Also, it does not guarantee the commercial solvency of anyone presented in the network or the fulfillment of any specific promises by others and is not responsible for any damages that may occur to the Customer or those who do business with him, including loss of data, due to delays, non delivery of goods or interruption of services for any reason or error or omission. The use of any information provided over the internet is at the user's own risk and IpHost is not responsible for the accuracy or quality of any information.

For the smooth running of the provision of Shared Web Hosting services, the content of the published pages should not be contrary to the Law and Good Ethics and should not cause a problem in the smooth operation of the server. The owner of each website is responsible before the Law and for its content. Any use contrary to the above, apart from the cases of criminal or civil penalties, may result in deactivation of the hosting and termination of the subscription without any notice and without being entitled to a refund of the fees already paid.

1.4. Transferring content to Shared Web Hosting
Shared Web Hosting services do not include the transfer of content from hosting located on a different provider. The Customer may delegate the task of transferring content from a different provider to Shared Web Hosting enabled on its infrastructure, if it is unable to undertake it itself. Transfer work is provided free of charge upon consultation with the customer and only if it can be implemented automatically, which is determined after a check by IpHost's technical department.

Any other case of transfer is a billable service for the cost of which the Customer is informed in advance by the IpHost Sales Department and which is paid in advance.

A necessary condition for the successful transfer of content (free or not) from IpHost is to be able to access the already existing hosting or its data in one of the following ways:

• The login details of the Control Panel of the previous hosting are available
• The details of the root user of the previous hosting must be available
• A backup file (manual or automatic) with the complete data to be transferred should be available

IpHost's sole responsibility for the content transfer task is to copy the data completely and exactly as it is from the previous hosting on the Shared Web hosting activated by the Customer on its infrastructures. Additionally, it performs the following key content-level checks:

• Control of the rights (permissions) in files and folders.
• Checking the correct connection of the website to the database. It is confirmed that the database connection details (base name, base username, base user password) are correctly declared in the application configuration file.
• Confirmation that the complete set of data has been transferred (files, databases, emails) and that there are no losses.

Any other control as well as the restoration of any malfunctions so that the website functions as expected is the sole responsibility and obligation of the Customer and/or the developer/administrator of the website. The Customer accepts that he will not raise any kind of claims beyond the foreseen and above-mentioned actions on the part of IpHost and agrees that IpHost bears no responsibility for the restoration of the smooth operation of the website. However, IpHost can work in consultation and in collaboration with the Customer and/or the website administrator/developer to help resolve the issue.

1.5. Fair Use Policy
The Fair Use Policy is implemented to protect the quality of the Shared Web Hosting service and avoid malfunctions due to excessive use of the provided resources or incorrect use of the service. The Customer agrees to comply with the following terms.

1.5.1 Resource Usage and Overconsumption
The Customer can use the maximum limit of resources (Disk, Traffic, CPU, RAM, Entry Processes, etc.) provided according to the Shared Web Hosting package he has chosen. In the case of Unmetered Resources, you are required to comply with the above stated terms governing the term Unmetered. Hosts that approach the maximum limits must be upgraded (larger Shared Web Hosting package, Virtual Machine, Dedicated Server). In the case of the WHM2 and WHM3 packages (reseller plans) there is an additional limit of correct usage related to the number of cPanel accounts they can host and is set at 20 and 40 accounts respectively. In case the hosting reaches the maximum limits of CPU, RAM, Entry Processes, the operation of the website is automatically interrupted by the relevant security mechanism (Cloudlinux) which is installed on every server that hosts Shared Web Hosting packages. The operation of the website resumes after a short period of time and once it stops using the maximum limits. IpHost bears no responsibility or authority for finding a solution or the source of the over-consumption of resources from hosting as this is the responsibility of the Customer and/or the website administrator/developer. However, IpHost can work in consultation and in collaboration with the Customer and/or the website administrator/developer to help resolve the issue.

1.5.2. Access control panel
IpHost informs the customer how he can access his Control Panel (Cpanel, Plesk) and upload the content of his website to the Internet. In addition, IpHost must communicate to the Customer the e-mail settings in order for the Customer to be able to send and receive e-mails through the local e-mail programs (e-mail clients) that he uses on his personal devices (personal computers, mobile phones, tablets, etc.).  In the event that the customer does not entrust IpHost with any additional configuration work on the server, he agrees that he has the necessary knowledge for the smooth operation and management of his website and accepts that IpHost is not responsible for imparting this knowledge but, exceptionally, within the framework of good cooperation and depending on the case to provide him with support.

1.5.3. Applications Open Code (open source web applications)
IpHost provides the ability to automatically install open source applications through the cPanel control panel as provided through the Softaculous suite and does not provide technical support or training in their operation. However, IpHost can act as a consultant and help the Customer to solve any problem or malfunction that may arise from the application side.

The customer must install and configure the selected application at will as well as take care of the new updates to the code to upgrade it to the latest version immediately.

In the event that IpHost detects hosts that contain open source applications (eg Joomla, WordPress, etc.) that have not been updated and/or contain code with security gaps, it immediately contacts the Customer and informs him of the upgrade actions in which he must proceed. In case of non-response from the Customer within the time period that will be set, IpHost will suspend the hosting without further warning to the Customer and until the Customer is able to complete the upgrade and cover the gaps security.

1.5.4. Not allowed
The types of websites and the uses of the Shared Web Hosting service that are prohibited are expressly stated. Any prohibited use detected will result in intervention by IpHost with actions to be determined on a case-by-case basis.

i) Websites that violate Unmetered's terms and experience excessive resource consumption cannot remain on a Shared Web Hosting solution. Mandatory they should switch to an individual hosting space such as Virtual Machine or Dedicated Server, where they will be able to utilize all the resources provided for their website. In this case IpHost will contact the Customer in order to propose the most suitable solution and help and/or undertake the smooth transfer to the new hosting. Examples of websites with high requirements are:

• Websites with very demanding web applications in php and mySQL or with applications that have dozens of plugins installed
• Electronic stores with thousands of products
• News websites with thousands of simultaneous visitors
• Hosting with hundreds of e-mail accounts and increased use of e-mail

ii) It is strictly forbidden to keep backup copies of the files of the current or older version of the website (eg mydomain.gr/old or /oldsite etc.). In the event that IpHost detects a backup of this type, it immediately contacts the Customer and informs him of the deletions to be made. In case of non-response from the Customer within the time period that will be set, IpHost will completely delete the backup without further warning to the Customer. The hosting space is provided for serving the website and not for storing backup copies.

iii) The sending of any kind of newsletter (mass sending of promotional/advertising emails) is not permitted through Shared Web Hosting. Electronic mail is determined by specific limits of the number of e-mails that can be sent per hour and the Customer must comply with them. No temporary or permanent single increase may be made to hourly e-mail sending limits. To send newsletters, the Customer should either use an external service specifically for this purpose or contact IpHost to learn about Mail Server solutions.

iv) In case of use of unorthodox mass e-mail with unwanted advertising, misleading or malicious content (spam mail), IpHost proceeds with immediate deactivation and change of the password of the e-mail account that initiated the sending. If the spam originates from malicious code within the website files, then the entire hosting is disabled. In any case, the Customer is informed via e-mail by IpHost.

v) In the event that IpHost detects or receives a report/complaint (abuse report) about malicious activity from a website hosted on Shared Web Hosting, it contacts the Customer for the immediate removal of the content from which it was caused. In case of non-response from the Customer within the time period that will be set, IpHost will delete the malicious hosting content on the spot without further warning to the Customer.

vi) Any hosting found to be connected to a third party network or system outside of IpHost's jurisdiction without the authorization of the third party to which the respective network or system belongs is subject to deactivation. Access to external networks or systems outside the direct management of the Customer requires the written consent of the external body and IpHost may ask the Customer for evidence of said consent.

1.6. Backups

1.6.1. Access to automatic backups
The available backups of the Shared Web Hosting service are created by an automatic process configured through the central management panel of each server and are stored on an external IpHost server. The specific backups are basically intended to be used by IpHost in the event of a total server failure, in which case hosting should be restored to a new server through the backups. For customer service purposes, IpHost offers access to the backups stored for its own use through the control panel of each hosting so that the Customer can download one of them to his computer and use it at will. However, said access may be terminated at any time without further notice to the Customer and without obligation on the part of IpHost to restore access. Under no circumstances should the Customer rely solely on IpHost's backups, but ensure that their own backups are maintained on dates that suit them. IpHost may modify the dates and mode of operation of the automatic backup process at will and without further warning to the Customer. The backups obtained by the automatic process are kept on the IpHost infrastructure for a maximum period of 6 months from the date of expiry of the respective subscription.

1.6.2. Customer Obligations
The Customer agrees and accepts  that:

i) Maintaining backups of the hosting data is the sole responsibility of the Customer.

ii) The Customer is responsible for all the data he keeps on his hosting and to take care of backups which he will keep stored on his personal location and not on his hosting. Of course, he can use the available automatic backups that he has access to through his hosting control panel, but not rely solely on them.

iii) By continuing to use the Shared Web Hosting service, he will not raise any kind of claims beyond the actions foreseen by IpHost, that is, the recovery of the backup of the Customer's data, as long as this is available, and the providing technical support for the immediate restoration of any malfunctions from the hosting side that appear.

The Customer has the possibility to create backups through the hosting control panel which he can then download and save on his personal computer. After the successful save, he must within the current day delete the backup from his hosting.

1.6.3. Limitation of Liability
IpHost bears no responsibility or liability for compensation for any loss, damage and moral damage resulting from the failure to provide backup copies of the Customer's data.

1.6.4. Reset cases
i) Restoration due to loss or breach of content.
In cases of loss of content due to the Customer's error or violation and alteration of content by third parties, IpHost can restore hosting data, at the Customer's request, from the backups available for its own use. The first reset is free. Each subsequent reset of the same hosting is a chargeable procedure for the cost of which the Customer is informed by the IpHost Sales Department and which is paid in advance.

ii) Restore deleted hosting.
In the event that the hosting has been deleted from IpHost's servers for any reason, it is possible to restore it if the corresponding backup is available. The restoration of deleted hosting is a chargeable procedure for the cost of which the Customer is informed by the IpHost Sales Department and which is paid in advance. The backup copies obtained by the automatic process are kept on the IpHost infrastructure for a maximum period of 6 months from the date of expiry of the respective subscription. IpHost makes no commitment to the availability of backups after the respective subscription expires.

1.7. Financial Terms

1.7.1. New order and renewal
The Customer has the possibility to place an online order for the Shared Web Hosting package he wishes through the IpHost.Net WebSite by choosing one of the standard packages offered by IpHost. The customer must settle the financial outstanding balance of his new order within 7 calendar days from the day of the order. After the specified period of time, hosting is temporarily disabled for 10 calendar days. If the order is not paid after the additional time period of 10 calendar days, the hosting is completely deleted from the IpHost server without further notice and without keeping a backup copy.

For the renewal of an already existing and active Shared Web Hosting service, the Customer must pay the corresponding cost by the subscription expiration date. Beyond this date and as long as there is no different information from the Customer, the hosting goes into a state of temporary deactivation (suspend) without further warning. In this situation, an IpHost page appears in place of the existing website without, however, making any changes to the data present in the hosting. Following this action and if the Customer does not contact IpHost to reactivate the service within 10 calendar days from the service termination date, the hosting is completely deleted from the company's server while the backup copies taken before the interruption of the service service, are kept in IpHost's infrastructure for a maximum period of 6 months.

The above-mentioned actions are carried out automatically by the company's system without additional notification for deactivation and deletion.

1.7.2. Customer Update
The Customer can be informed about his financial outstandings and about the expiry date of each of his services by logging in at any time to the IpHost.Net Account with his username and password. In addition, IpHost informs about the existence of financial outstandings related to Shared Web Hosting due to the activation of a new subscription or the expiration of an existing one, as well as its settlement. The update is done as described below:

Through automatic e-mails sent regularly to the e-mail address registered in the IpHost.Net Account under the Customer's username in which the financial outstanding is located. The time intervals of the automatic update are:

1. For new Shared Web Hosting subscriptions:
   1. 1 calendar day after the order day
   2. 7 calendar days after the day of order
2. For Shared Web Hosting Subscription Expirations:
   1. 30 calendar days before the expiration date
   2. 15 calendar days before the due date
   3. 7 calendar days before the due date
   4. 3 calendar days before the due date
   5. 1 calendar day after the due date
   6. 7 calendar days after the due date

The Customer must update his account data so that they are valid and active. IpHost bears no responsibility for the failure to inform the Customer (electronic and/or telephone communication, which is, however, optional) due to invalid contact details and, by extension, for the deactivation of its services, if the financial outstanding remains.

 

2. Virtual Machine Terms

2.1. Definition/General
The term Virtual Machine (or virtual machine) means a virtual, autonomous server which has been created/installed on a Dedicated Server (Hypervisor – HV). VMs are isolation. They are pure VMs with their own OS installed on their disk. Each Hypervisor has enhanced resources (64 CPU Cores, 380GB RAM) and belongs to an array of servers (cloud infrastructure) properly configured to host VMs (virtualization). The data is recorded on disks which are part of the cloud storage based on two technologies, CEPH & Gluster, for the best possible performance of the VM according to its requirements. Unlike Shared Web Hosting, VMs are fully isolated servers with their own cloud storage, CPU & RAM from the Hypervisor they are on. No VM is allowed to use all the Hypervisor resources for this and specific limits are set for each depending on the package provided/selected.

2.2. IpHost's Obligations
For each new VM server provided/delivered to the Customer and if the Customer has not activated additional services for a fee as listed below in Analysis of Paid Services (concerns VM/Dedicated) in the paragraph Other Terms, IpHost is responsible exclusively for the following tasks:

• VM creation and initial installation including the control panel selected by the Customer when ordering as well as free security tools that can be automatically installed and supported by the specific control panel. These tools are: ModSecurity, Brute Force Protection, CSF Firewall for cPanel control panel and Linux Firewall for Virtualmin control panel.
• With the installation of the control panel (if present), the system packages (yum update) and the control panel itself are updated with all the updates available until then.
• If the Customer has ordered chargeable additional security tools that are provided through the IpHost.Net WebSite, the relevant installation and initial configuration of the tool is carried out as long as it is supported by the already installed control panel.

IpHost does not undertake any kind of upgrade or configuration at the application level of the website or the websites that the Customer hosts on the VM delivered to them in order for them to function as expected. Responsibility for the correct operation of the application in the new VM rests exclusively with the developer. However, IpHost can make adjustments to the technologies already installed in the new VM upon the developer's suggestion to help and serve exceptionally and outside of its responsibilities.

Any additional work not mentioned above is a billable service for the cost of which the Customer will be informed in advance by the IpHost Sales Department and which is prepaid.

2.3. Customer Obligations
For each VM server that it provides/delivers to the Customer and as long as the Customer has not activated additional services for a fee as listed below in the Paid Services Analysis (regards VM/Dedicated) in the Other Terms paragraph , the Customer bears sole responsibility and obligation for the following tasks:

• Regular upgrading of the web applications installed on the websites hosted on the VM as well as their add-ons (add-ons, components, templates) to the latest available versions in order to cover the security gaps.
• Backup through the VM for all data (files, databases, e-mails) of the domains it hosts and store them in its local personal location outside the VM. This obligation does not apply if the Customer has activated the additional chargeable service of Backup which is listed below in Analysis of Paid Benefits (regards VM/Dedicated) in the paragraph Other Terms.
• Providing technical support to the end customers it hosts on its VM. The Customer cannot have any requirement from IpHost to provide any kind of support directly to its customers other than itself.
• Regular security check and prevention of security gaps. Security and security gap work should definitely include the following:
  • Regular change of the login codes for the various services (email, ftp, application panel, etc.) so that they have a high degree of difficulty to avoid eavesdropping.
  • Regular checking of the programming code of the websites hosted on the VM in order to fix any security gaps that exist.
  • Protection on any forms that exist on the websites hosted on the VM, whether they are active or not, such as contact forms, order forms, registration or entry forms in the management panel, etc.
  • Regular checking and cleaning of personal computers used to access the VM and its services for any viruses and malware in general that can intercept passwords and lead to malicious activity.

• Consult the relevant user manuals available online for both the installed control panel (if any) and the VM operating system or advice from IpHost before any intervention or modification is made at the VM level. IpHost bears no responsibility in the event that the Customer's work leads to the unavailability of the VM and its individual services.

2.4. Content in VM
Customer may upload, store, publish and display information, text, photos, videos and other content on the VM it activates through the IpHost.Net WebSite. Customer is unique responsible for the existence and processing of every content, transaction and other activity carried out through its websites. By uploading content to an IpHost VM, the Customer agrees and warrants that:

– Has all necessary rights to publish said content.

– Its publications and content do not infringe the rights of third parties.

– The content does not engage in malicious activity (attacks, spam, etc.) and does not violate laws.

IpHost does not control the content of the information that passes through its network. Also, it does not guarantee the commercial solvency of anyone presented in the network or the fulfillment of any specific promises by others and is not responsible for any damages that may occur to the Customer or those who do business with him, including loss of data, due to delays, non delivery of goods or interruption of services for any reason or error or omission. The use of any information provided over the internet is at the user's own risk and IpHost is not responsible for the accuracy or quality of any information.

For the smooth running of the provision of VM services, the content of the published pages should not be contrary to the Law and Good Ethics and should not cause a problem in the smooth operation of the Hypervisor. The owner of each website is responsible before the law and for its content. Any use contrary to the above, apart from any criminal or civil penalties, may result in deactivation of the VM and termination of the subscription without any notice and without being entitled to a refund of the fees already paid.

2.5. Transfer content to VM
VM services does not include transferring content from hosting located on a different provider. The Customer may delegate the task of transferring content from a different provider to the VM enabled on its infrastructure if it is unable to do so itself. Transfer work is provided free of charge upon consultation with the customer and only if it can be implemented automatically, which is determined after a check by IpHost's technical department.

Any other case of transfer is a billable service for the cost of which the Customer is informed in advance by the IpHost Sales Department and which is paid in advance.

A necessary condition for the successful transfer of content (free or not) from IpHost is to be able to access the already existing hosting or its data in one of the following ways:

• The login details of the Control Panel of the previous hosting are available
• The details of the root user of the previous hosting must be available
• A backup file (manual or automatic) with the complete data to be transferred should be available

IpHost's sole responsibility for the content migration task is to copy the data completely and exactly as it is from the previous hosting on the VM activated by the Customer on its infrastructures. Additionally, it performs the following key content-level checks:

• Control of the rights (permissions) in files and folders.
• Checking the correct connection of the website to the database. It is confirmed that the database connection details (base name, base username, base user password) are correctly declared in the application configuration file.
• Confirmation that the complete set of data has been transferred (files, databases, emails) and that there are no losses.

Any other control as well as the restoration of any malfunctions so that the website functions as expected is the sole responsibility and obligation of the Customer and/or the developer/administrator of the website. The Customer accepts that he will not raise any kind of claims beyond the foreseen and above-mentioned actions on the part of IpHost and agrees that IpHost bears no responsibility for the restoration of the smooth operation of the website. However, IpHost can work in consultation and in collaboration with the Customer and/or the website administrator/developer to help resolve the issue.

2.6. Use and Overconsumption of Resources
The Customer can use the maximum limit of resources (Disk, CPU, RAM) provided depending on the VM package he has chosen with his hosting. Hosts that approach the maximum limits must be upgraded (larger Virtual Machine package, Dedicated Server). In case the VM reaches the maximum limits of the provided resources, the VM and its services and by extension the websites it hosts will be automatically unavailable. VM operation resumes by restarting and once it stops using the maximum limits or by increasing the provisioned resources. As long as the Advanced Server Management service has not been activated which is listed below in the Paid Benefits Analysis (regarding VM/Dedicated) in the Other Terms paragraph, IpHost bears no responsibility or responsibility for finding a solution or the source of the resource over-consumption as this is the responsibility of the Customer and/or the VM administrator. However, IpHost may work in consultation and in collaboration with the Customer and/or the administrator to help resolve the issue exceptionally and outside of its responsibilities. Alternatively, any related work by IpHost is a billable service for the cost of which the Customer is informed in advance by IpHost's Sales Department and which is paid in advance.

2.7. Access to VM
IpHost informs the Customer of the following information:

1. Username and password to allow the Client to log in via SSH (for linux OS) or Remote Desktop (for windows OS). These elements can be either elements of the central user root or administrator of the VM or of a secondary user with the ability to connect via SSH or Remote Desktop respectively. For linux VMs, in the event that the Customer has activated any of the Simple Server Management or Advanced Server Management services (discussed below in the Paid Benefits Analysis (regards VM/Dedicated)) in the Others paragraph Terms) the root login details are not shared with the Client for security reasons and proper provision of server management. Only IpHost has access to the root data as the proper operation of the VM and its maintenance/upgrade at the operating OS level is under its responsibility and management. If the Customer wishes, he can request IpHost to create a secondary SSH user. For windows VMs, IpHost shares the administrator details with the Customer as it does not provide server management services for windows VMs.
2. Username and password for Customer login via Console (VNC). These details are available at any time through your IpHost.Net Account.
3. Username and password as well as how the Customer can access their Control Panel (Cpanel, Plesk, Virtualmin), if any. In the event that the Customer does not assign IpHost any additional configuration work on the VM , agrees that it has the necessary knowledge for the smooth operation and management of the website and its e-mails and accepts that it is not IpHost's responsibility to provide this knowledge but, exceptionally, within the framework of good cooperation and depending on the case to provides him with support.

2.7. Backups

2.7.1. Customer Obligations
The Customer agrees and accepts that:

i) Maintaining the backups of the data of the domains hosted on the VM is the sole responsibility of the Customer.

ii) The Customer is responsible for all the data it maintains in the domains it hosts in its VM as well as to take care of carrying out backups which it will keep stored in a remote personal location and not in its VM.

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iii) By continuing to use the VM service, he will not raise any kind of claims beyond the actions provided by IpHost, i.e. the recovery of the backup of the Customer's data, as long as it is available, and the provision of technical support to immediately fix any VM/hosting malfunctions that occur.

The Customer has the possibility to create backups which he can then download and store in his remote personal location. After successfully saving, he must within the current day delete the backup file from his VM.

In the event that the Customer has activated the Backup service, obligations i and ii are differentiated according to the conditions stated below in Analysis of Paid Benefits (concerns VM/Dedicated) in the Others paragraph Terms.

2.7.2. Limitation of Liability
IpHost bears no responsibility or compensation obligation for any loss, damage and moral damage resulting from the failure to provide backup copies of the Customer's data. This limitation does not apply if the customer has activated IpHost's Backup service for their VM.

2.7.3. Cases of Reinstatement
i) Restoration due to loss or violation of content of the domains hosted in the VM (files, databases, e-mails).
In the cases of loss of content due to the Customer's error or violation and alteration of content by third parties, IpHost can restore data of the accounts hosted on the VM, at the request of the Customer, from the available backups if these have been created automatically from the VM's control panel. IpHost does not undertake restores from manual backups that the Customer has saved with manual operations. The first reset is free. Each subsequent restoration of the same content/domain is a chargeable procedure for the cost of which the Customer is informed by the IpHost Sales Department and which is paid in advance.

ii) Restore deleted VM due to expiration.
In the event that the VM has been completely deleted from the IpHost cloud infrastructure due to an expired subscription, there is no possibility of restoration as no backups of deleted VMs are kept. For the issue in question, the Customer is informed about it through the automatic expiration warnings received via e-mail from the IpHost system at regular intervals.

 

2.8. Financial Terms

2.8.1. New order and renewal
The Customer has the possibility to place an online order of the desired VM package through the IpHost.Net WebSite and the IpHost.Net Account by choosing one of the standard packages offered by IpHost. The VM is not activated until its financial balance is paid in full. The Customer must settle the financial outstanding balance of his new order within 7 calendar days from the day of the order. After the specified period of time and if the order is not paid, the order is automatically canceled by the system without further warning.

For the renewal of an already existing and active VM service, the Customer must pay the corresponding cost by the subscription expiry date. Beyond this date and as long as there is no different information from the Customer, the VM enters a state of temporary deactivation (suspend) without further warning. In this situation, all services provided are disabled without, however, making any modification to the data present in the hosted accounts. Following this action and if the Customer does not contact IpHost to reactivate the service within 10 calendar days from the service termination date, the VM is completely deleted from IpHost's infrastructure and without keeping a backup copy.

The above-mentioned actions are carried out automatically by the company's system without additional notification for deactivation and deletion.

In the event that the customer does not wish to renew his subscription, IpHost must be informed by the customer no later than 30 calendar days before the subscription expires. Otherwise, the customer may incur additional charges.

 

2.8.2. Customer Update
The Customer can be informed about his financial outstandings and about the expiry date of each of his services by logging in at any time to the IpHost.Net Account with his username and password. In addition, IpHost informs about the existence of financial pending related to VM due to the activation of a new subscription or the expiration of an existing one as well as its settlement. The update is done as described below:

Through automatic e-mails sent regularly to the e-mail address registered in the IpHost.Net Account under the Customer's username in which the financial outstanding is located. The time intervals of the automatic update are:

1. For new VM subscriptions:
   1. 1 calendar day after the order day
   2. 7 calendar days after the day of order
2. For VM subscription expirations:
   1. 30 calendar days before the expiration date
   2. 15 calendar days before the due date
   3. 7 calendar days before the due date
   4. 3 calendar days before the due date
   5. 1 calendar day after the due date
   6. 7 calendar days after the due date

The Customer must update his account data so that they are valid and active. IpHost bears no responsibility for the failure to inform the Customer (electronic and/or telephone communication, which is, however, optional) due to invalid contact details and, by extension, for the deactivation of its services, if the financial outstanding remains.

 

3. Dedicated Server Terms

3.1. Definition/General
By the term Dedicated Server (or physical machine) is meant a physical, autonomous server which is placed in the Datacenter of IpHost and leased by the Customer for exclusive use (there is no sharing). The Datacenter in which IpHost houses its entire infrastructure including the Dedicated Servers is based in Greece (Koropi, Attica) and is provided by the company LamdaHellix. The hardware of the Dedicated Server belongs to IpHost unless it has been agreed to add hardware owned by the Customer which is recorded and returned to the Customer in case of termination of the subscription or replacement of the specific hardware.

3.2. IpHost
's Obligations For each new Dedicated Server provided/delivered to the Customer and as long as the Customer has not activated additional services for a fee as listed below in Analysis of Paid Services (regarding VM/Dedicated) in the Others paragraph Terms, IpHost is responsible exclusively for the following tasks:

• Dedicated initial installation including the control panel selected by the Customer when ordering as well as free security tools that can be automatically installed and supported by the specific control panel. These tools are: ModSecurity, Brute Force Protection, CSF Firewall for cPanel control panel and Linux Firewall for Virtualmin control panel.
• With the installation of the control panel (if present), the system packages (yum update) and the control panel itself are updated with all the updates available until then.
• If the Customer has ordered chargeable additional security tools that are provided through the IpHost.Net WebSite, the relevant installation and initial configuration of the tool is carried out as long as it is supported by the already installed control panel.
• Technical support in issues concerning the operation of the Dedicated Server at operating system and network level.
• Hardware Replacement: In the event of hardware malfunction or unavailability, IpHost goes to the Datacenter to replace the problematic hardware, as long as it is owned by IpHost. In the event that the problematic hardware is owned by the Customer, he is responsible and should contact IpHost for replacement. For any hardware replacement, the Dedicated Server is taken offline as it should remain shut down until the work is completed.

IpHost does not undertake any kind of upgrade or configuration at the application level of the website or websites that the Customer hosts on the Dedicated Server delivered to it in order for them to function as expected. Responsibility for the correct operation of the application on the new Dedicated Server rests exclusively with the developer. However, IpHost can make adjustments to the technologies already installed on the new Dedicated Server upon the developer's suggestion in order to help and serve exceptionally and outside of its responsibilities.

Any additional work not mentioned above is a billable service for the cost of which the Customer will be informed in advance by the IpHost Sales Department and which is prepaid.

3.3. Customer Obligations
For each Dedicated Server provided/delivered to the Customer and if the Customer has not activated additional services for a fee as listed below in Analysis of Paid Services (regarding VM/Dedicated) in the Other Terms paragraph , the Customer bears sole responsibility and obligation for the following tasks:

• Regular upgrading of the web applications installed on the websites hosted on the Dedicated Server as well as their add-ons (add-ons, components, templates) to the latest available versions in order to cover the security gaps.
• Creation of backups through the Dedicated Server for all data (files, databases, e-mails) of the domains it hosts and storing them in its local personal location outside the Dedicated Server. This obligation does not apply if the Customer has activated the additional chargeable service of Backup which is listed below in Analysis of Paid Benefits (regards VM/Dedicated) in the paragraph Other Terms.
• Providing technical support to the end customers it hosts on its Dedicated Server. The Customer cannot have any requirement from IpHost to provide any kind of support directly to its customers other than itself.
• Regular security check and prevention of security gaps. Security and security gap work should definitely include the following:
  • Regular change of the login codes for the various services (email, ftp, application panel, etc.) so that they have a high degree of difficulty to avoid eavesdropping.
  • Regular checking of the programming code of the websites hosted on the Dedicated Server in order to correct any existing security gaps.
  • Protection on any forms that exist on the websites hosted on the Dedicated Server, whether they are active or not, such as contact forms, order forms, registration or entry forms in the management panel, etc.
  • Regular checking and cleaning of the personal computers used to access the Dedicated Server and its services for any viruses and in general malicious software (malware) that can intercept passwords and lead to malicious activity.

• Consult the relevant user manuals available online for both the installed control panel (if any) and the operating system of the Dedicated Server or advice from IpHost before any intervention or modification is made at the Dedicated Server level. IpHost bears no responsibility in the event that the work of the Customer leads to the unavailability of the Dedicated Server and its individual services.

3.4. Content on Dedicated Server
Customer may upload, store, publish and display information, text, photos, videos and other content on the Dedicated Server it activates through IpHost.Net WebSite. The content may include any content published by the Customer or by the visitors/users of the website(s) hosted on a Dedicated Server at IpHost. The Customer is solely responsible for the existence and processing of any content, transaction and other activity carried out through its websites. By uploading content to IpHost's Dedicated Server, the Customer agrees and warrants that:

– Has all necessary rights to publish said content.

– Its publications and content do not infringe the rights of third parties.

– The content does not engage in malicious activity (attacks, spam, etc.) and does not violate laws.

IpHost does not control the content of the information that passes through its network. Also, it does not guarantee the commercial solvency of anyone presented in the network or the fulfillment of any specific promises by others and is not responsible for any damages that may occur to the Customer or those who do business with him, including loss of data, due to delays, non delivery of goods or interruption of services for any reason or error or omission. The use of any information provided over the internet is at the user's own risk and IpHost is not responsible for the accuracy or quality of any information.

For the smooth running of the provision of Dedicated Server services, the content of the published pages should not be contrary to the Law and Good Ethics and should not cause a problem in the smooth operation of the infrastructure network. The owner of each website is responsible before the law and for its content. Any use contrary to the above, apart from the cases of criminal or civil penalties, may result in the deactivation of the Dedicated Server or the services it serves and termination of the subscription without any notice and without being entitled to a refund of the fees already paid.

3.5. Use and Overconsumption of Resources
The Customer can use the maximum limit of the resources (Disk, CPU, RAM) provided depending on the Dedicated Server features he has chosen. In the event that the Dedicated Server reaches the maximum limits of the resources provided, it should contact IpHost immediately to find a solution in order to avoid the unavailability of the Dedicated Server and its services and, by extension, the websites it hosts. As long as the Advanced Server Management service has not been activated which is listed below in the Paid Benefits Analysis (regarding VM/Dedicated) in the Other Terms paragraph, IpHost bears no responsibility or responsibility to find a solution or the source of the resource over-consumption as this is the responsibility of the Customer and/or the administrator of the Dedicated Server. However, IpHost may work in consultation and in collaboration with the Customer and/or the administrator to help resolve the issue exceptionally and outside of its responsibilities. Typically, any related work by IpHost is a billable service for the cost of which the Customer is informed in advance by IpHost's Sales Department and which is paid in advance.

3.6. Access to Dedicated Server
IpHost informs the Customer of the following information:

1. Username and password to allow the Client to log in via SSH (for linux OS) or Remote Desktop (for windows OS). These elements can be either elements of the central user root or administrator (depending on the OS) of the Dedicated Server or of a secondary user with the ability to connect via SSH or Remote Desktop respectively. For Dedicated Servers with Linux OS, in case the Customer has activated any of the Simple Server Management or Advanced Server Management services (discussed below in the Paid Benefits Analysis (concerns VM/Dedicated)) in paragraph Other Terms) the root login details are not shared with the Client for reasons of security and proper provision of server management. Only IpHost maintains access to the root data as the Dedicated Server is under its responsibility and management. If the Customer wishes, he can request IpHost to create a secondary SSH user. For Dedicated Servers with windows OS, IpHost communicates the administrator password to the Customer as it does not provide Server Management services for windows servers.
2. Username and password for Customer login via Console (IPMI). These details are available at any time through your IpHost.Net Account.
3. The way in which the Customer can access its Control Panel (Cpanel, Plesk, Virtualmin), if it exists. In the event that the Customer does not assign IpHost any additional configuration work on the Dedicated Server, it agrees that it has the necessary knowledge for the smooth operation and management of the website and its e-mails and accepts that it is not IpHost's responsibility to provide this knowledge but, exceptionally, within the framework of good cooperation and depending on the case to provide support.

3.7. Backups

3.7.1. Customer Obligations
The Customer agrees and accepts that:

i) Keeping backups of the data of the domains hosted on the Dedicated Server is the exclusive responsibility of the Customer.

ii) The Customer is responsible for all the data it maintains in the domains it hosts on its Dedicated Server as well as to take care of backups which it will keep stored in a remote personal location and not on its Dedicated Server.

iii) By continuing to use the Dedicated Server service, it will not raise any kind of claim beyond the actions provided by IpHost, i.e. the recovery of the backup of the Customer's data, as long as it is available, and the provision technical support for the immediate restoration of any malfunctions on the Dedicated Server/hosting side that appear.

The Customer has the possibility to create backups which he can then download and store in his remote personal location. After the successful save, he should within the current day delete the backup file from his Dedicated Server.

In the event that the Customer has activated the Backup service, obligations i and ii are differentiated according to the conditions stated below in Analysis of Paid Benefits (concerns VM/Dedicated) in the Others paragraph Terms.

3.7.2. Limitation of Liability
IpHost bears no responsibility or liability for compensation for any loss, damage and moral damage resulting from the inability to provide backup copies of the Customer's data.

3.7.3. Reset cases
i) Restoration due to loss or violation of content of the domains hosted on the Dedicated Server (files, databases, e-mails).
In the event of loss of content due to the Customer's error or violation and alteration of content by third parties, IpHost can restore data of the accounts hosted on the Dedicated Server, at the Customer's request, from the available backups if these have been automatically created by the Dedicated control panel Server. IpHost does not undertake restores from manual backups that the Customer has saved with manual operations. The first reset is free. Each subsequent content restore is a chargeable procedure for the cost of which the Customer is informed by the IpHost Sales Department and which is paid in advance.

ii) Restore deleted Dedicated Server due to expiration.
In the event that the Dedicated Server has been deactivated and its content has been completely deleted from the IpHost infrastructure due to an expired subscription, there is no possibility of restoration as backups of deleted Dedicated Servers are not kept. For the issue in question, the Customer is informed about it through the automatic expiration warnings received via e-mail from the IpHost system at regular intervals.

3.8. Financial Terms

3.8.1. New order and renewal
The Customer has the possibility to place an online order for the Dedicated Server he wishes through the IpHost.Net WebSite and the IpHost.Net Account by choosing one of the characteristics (CPU, RAM, etc.) offered by IpHost. The Dedicated Server is not activated until its financial balance is paid in full. The Customer must settle the financial outstanding balance of his new order within 7 calendar days from the day of the order. After the specified period of time and if the order is not paid, the order is automatically canceled by the system without further warning.

For the renewal of an already existing and active Dedicated Server service, the Customer must pay the corresponding cost by the subscription expiry date. Beyond this date and as long as there is no different information from the Customer, the Dedicated Server enters a state of temporary deactivation (suspend) without further warning. In this situation, all services provided are disabled without, however, making any modification to the data present in the hosted accounts. Following this action and if the Customer does not contact IpHost to reactivate the service within 10 calendar days from the date of service termination, the Dedicated Server is deactivated and its content is completely deleted from IpHost's infrastructure and without keeping a copy security.

The above-mentioned actions are carried out automatically by the company's system without additional notification for deactivation and deletion.

3.8.2. Customer Update
The Customer can be informed about his financial outstandings and about the expiry date of each of his services by logging in at any time to the IpHost.Net Account with his username and password. In addition, IpHost informs about the existence of financial outstandings related to Dedicated Server due to the activation of a new subscription or the expiration of an existing one, as well as its settlement. . The update is done as described below:

1. Through automatic e-mails sent regularly to the e-mail address registered in the IpHost.Net Account under the Customer's username in which the financial outstanding is located. The time intervals of the automatic update are:
   1. For new Dedicated Server subscriptions:
      1. 1 calendar day after the order day
      2. 7 calendar days after the day of order
   2. For Dedicated Server subscription expirations:
      3. 30 calendar days before the expiration date
      4. 15 calendar days before the due date
      5. 7 calendar days before the due date
      6. 3 calendar days before the due date
      7. 1 calendar day after the due date
      8. 7 calendar days after the due date

The Customer must update his account data so that they are valid and active. IpHost bears no responsibility for the failure to inform the Customer (electronic and/or telephone communication, which is, however, optional) due to invalid contact details and, by extension, for the deactivation of its services, if the financial outstanding remains.

 

4. Other Terms

4.1. Financial Terms (applies to all services)

4.1.1. Payment Methods & Account Update Times
IpHost provides the Customer with the possibility to pay off his financial outstandings in the following ways:

i) Deposit to a bank account
IpHost has bank accounts at Piraeus, Eurobank and National Bank of Greece for depositing either at the cash desk of the respective branch or via web banking and an account at Alpha Bank for depositing only via web banking. A necessary condition for the identification of the deposit in any case requires the use of the unique personal deposit code which is available in the IpHost.Net Account and, in addition, is communicated to the Customer through the automatic e-mails of the system and which must be stated as a reason . Absence of justification means the impossibility of identifying the deposit and, by extension, non-payment of the financial outstanding with all the further consequences this entails. Depositing into a bank account is governed by the following additional terms:

1. If the deposit is made through the web banking of one of the three banks mentioned above, you can make a direct transfer to the same bank (from Alpha Bank to Alpha Bank or from Eurobank to Eurobank or from National Bank to National Bank or from Piraeus to Piraeus) . However, if the deposit is made via web banking of any other bank, then you can make a bank transfer to our IVAN bank account below. Each party bears the costs of its bank. Bank: Eurobank
   Account Number: 0026.0107.26.0200486663
   Beneficiary: IpHost I.K.E.
   IBAN : GR1902601070000260200486663
   SWIFT BIC: ΕRBKGRAA
   Choice of SHA
outputs
2. In case of making a bank transfer with any other
   way (eg from National to Alpha Bank) any bank fees
   borne entirely by the depositor (Choose OUR expenses).
3. Bank payments either via web banking or at bank branches made on working days until 2.30pm are updated on the same day. Bank payments either via web banking or at bank branches made after 2:30 p.m., holidays, weekends are updated the next business day.
4. In case of making bank transfers from countries of the European Union or other countries, your deposit should be increased by 3.50 Euros due to transfer costs.

ii) Credit Card Charge
IpHost has a secure credit card billing system through the IpHost.Net Account where the Customer can enter their credit card details and the amount they wish to pay. In case of using a credit card, the Customer's account is automatically updated with the declared amount.

iii) Cash Payment
The Customer can visit the offices of IpHost and pay the desired amount in cash. In case of using cash, the Customer's account is automatically updated with the declared amount.

iv) Payment via Paypal
In special cases, IpHost provides the Customer with the possibility to pay the desired amount via Paypal. The activation of this feature is carried out after consultation of the Customer with the IpHost Sales Department.

4.1.2. Unable to update payment
If for any reason the Customer does not state a (correct) reason, he must inform IpHost of his deposit via e-mail, telephone or fax as well as of the service he is paying for. In the event that IpHost cannot identify the deposit (e.g. due to an incorrect justification, complete absence of justification), it bears absolutely no responsibility for any losses or damages caused by the interruption of its services to the Customer.

4.1.3. Customer Obligations
The Customer must pay on time and within the time period indicated in the system notifications following one of the above-mentioned methods the amount required to pay off his financial outstandings. Additionally, by updating his account, he is obliged to carry out the necessary actions (renewal, order, etc.) through the IpHost.Net Account, since these are not carried out automatically. Alternatively, it should notify IpHost via e-mail or telephone of the action to be taken. IpHost bears no responsibility for the deactivation of the Customer's services due to invalid payment of the corresponding amount or due to non-completion of the transaction to which it corresponds, as long as it has not been informed by the Customer. The customer is obliged to inform IpHost by email 30 days before the expiration/renewal of the service if he/she wishes to discontinue this subscription. Otherwise, the customer is obliged to pay the subscription fee.

4.1.4. Issuance of deposit document
The respective documents are issued after the payment of the cost of the respective service and are sent by IpHost to the customer to the stated e-mail address. IpHost's automated system sends an email to update the account with the deposited amount and request confirmation of billing information. The Customer must inform IpHost of the type of document (receipt, invoice) he wishes to receive for each deposit as well as the details on which it will be issued. In the case of an invoice, the following information is required: Full name, Address, VAT number, DOU and Occupation. Receipts and invoices are sent by e-mail to the e-mail address registered in the IpHost.Net Account under the Customer's username but may also be sent to a secondary address if the Customer informs IpHost.

4.1.5. Change of pricing policy
The charges for the services provided by IpHost are based on the price list for which it reserves the right to adjust.

4.1.6. Money Back Guarantee
For each hosting service that the Customer activates through the IpHost.Net WebSite and IpHost.Net Account, IpHost provides a money-back guarantee in the event that the Customer is not satisfied with the corresponding service activated. The guarantee is valid for 30 calendar days from the start of service provision and applies exclusively to hosting services. The refund includes 100% of the amount corresponding to the hosting service, while any other amount that has been paid together with the hosting cost and concerns a different service, is not refunded (fees for licenses or other services accompanying the hosting infrastructure are not refunded).

In any other case, if the customer, by his decision, chooses to request an interruption of the provided service or (in the cases of leasing hosting infrastructure) transfers his services to a 3rd company, the prepaid fees are not refunded or credited in any way .

4.2. Automatic Renewal (applies to VM and Dedicated services only)
For services that have Auto-Renew enabled, the Customer agrees that, unless he notifies IpHost to the contrary, the corresponding service for which he has activated Auto-Renew will be automatically renewed and charged to his account according to the current Price List.

4.3. Analysis of Paid Benefits (regarding VM/Dedicated)
IpHost provides a set of services for a fee as stated on the IpHost.Net WebSite and IpHost.Net Account. The responsibilities of IpHost and the Customer are listed below for each service. Any work outside of the responsibilities mentioned below is an additional cost service for which the Customer will be informed in advance by the IpHost Sales Department and which will be paid in advance.

4.3.1. Backup
The Backup service includes the provision of external disk space and the planning of the backup plan on the server so that the backup copies are stored there via ftp. The backup schedule is carried out in consultation with the Customer and includes the data that the Customer indicates to IpHost. Backup is activated automatically through the provided server control panel, if available. Alternatively, there is the possibility of activating a backup after consultation and in a manual way that incurs an additional fee for which the Customer is informed by the IpHost Sales Department. When the service is provided individually or in combination with the Simple Server Management service, its control and correct operation is the responsibility of the Customer who must inform the technical department in the event of a problem. For this reason, the backup is configured by IpHost to send the relevant notifications to the e-mail indicated by the Customer. When the Backup service is combined with the Advanced Server Management service, the  control and proper operation are the responsibility of IpHost's technical department. However, in any case, the Customer is obliged to inform IpHost if there is data in locations outside the management of the control panel (automatic backup) or the manual backup as originally defined. IpHost bears no responsibility for the loss of the Customer's data located in locations unknown to IpHost and outside the automatic server control panel (eg, data from a manual installation by the Customer and without informing IpHost).

4.3.2. Monitoring
The Monitoring service includes registering the server in a monitoring system and recording its various functions. There are graphs available that record the consumption of resources (CPU, RAM, Disk, etc.) while notifications are sent in case of an unavailability problem of both the server and its individual services (web server, cpu, ram, etc.). When the Monitoring service is provided alone or in combination with the Simple Server Management service, monitoring and alerts are managed entirely by the Customer and not by IpHost's technical department. In this case, the Customer must inform the technical department in the event of a problem. When the Monitoring service is combined with the Advanced Server Management service, monitoring and alerts are managed by both the Customer and IpHost's technical department. In this case, IpHost's technical department intervenes to solve the problem.

4.3.3. Simple Server Management
This is a service for basic server management and dealing with basic problems in case of unavailability. More specifically, Simple Server Management includes:

• Updates of the operating system, the system packages and the control panel if supported by IpHost (cpanel, virtualmin, plesk) as well as the individual components (php, mysql, etc.) provided automatically.
• Installing new plugins/modules in the control panel, if it can be implemented automatically.
• Actions to restore the operation of the server or its services (http, ftp, etc.) when unavailability is noted.
• Sending instructions/advice for common/known problems not related to the operation of the server (eg hosting settings, how to connect to email or database, etc.).
• Servicing technical requests with higher priority from customers who do not have Simple Server Management service active.

4.3.4. Advanced Server Management
This is an advanced server management and troubleshooting service. More specifically, Advanced Server Management includes:

• All Simple Server Management benefits listed above.
• First priority support
  IpHost serves the Customer's technical requests at the highest possible priority compared to other customers.
• Service Design
  IpHost provides a set of services within the framework of the design of the server solution according to the requirements communicated by the Client:
  • Consulting services: Provision of Pre-Sales services for the Client and its end customers.
  • Solution Design: A study of the Customer's needs is carried out in order to design the proposal for the solution that serves him.
  • Security planning: Planning is carried out for the level of security required by the Client, the most suitable solution is proposed and advice is provided to choose the most suitable one.
  • Downtime minimization planning: Planning is carried out in collaboration with the Client for the way and time of the transfer of the server or its application in order to minimize the downtime.
• Transfer from different provider
  IpHost provides a set of services within the framework of the control of transfer conditions in its infrastructure:
  • Operating System Compatibility Check: The compatibility of the proposed operating system is checked so that the Customer's services continue to function smoothly.
  • Control Panel Compatibility Check: A compatibility check is performed on the control panel (control panel) that has been proposed in order to transfer all the settings of the Client from the previous one.
  • File Transfer: The files and database are copied from the previous hosting provider to the new server.
  • Solution compatibility check: A check is made to see if the new solution is compatible before it goes live.
  • Optimization of the system: The parameters of the operating system and services are optimized according to the needs of the Customer.
• Maintenance
  Maintenance tasks include:
  • Regular operating system upgrades: Regularly upgrade your operating system so it's always fast and secure.
  • Regular Control Panel Upgrades: Regularly upgrade the control panel so that it is always fast and secure. In addition, the individual components (php, mysql, etc.) that it offers are regularly upgraded.
• Security
  Security tasks include:
  • Check for rootkits, malware, viruses, spams, etc.: Check for electronic threats such as rootkits, malware, viruses. Dealing with server spam (spammer detection, queue clearing, changing passwords where necessary, delist ip requests from blacklists).
  • Managed Security monitoring: In the event that a problem is detected, IpHost acts without the need for the Client's intervention. A basic condition for faster updating of the technical department of IpHost is the activation of the Monitoring service.
  • Installation of Security Patches in the operating system and Control Panel: Installation of all urgent security patches except those installed during routine maintenance.
• Sophisticated support features
  • Installing new plugins/modules in the control panel, regardless of whether it is an automatic or manual process as long as it is supported by the control panel.
  • If there is unavailability of the server in general or of its individual services (http, ftp, etc.), apart from the restore actions, a further check is carried out to find the source of the problem.
  • Actions to resolve problems or malfunctions at server and/or hosting level.
  • Control/Address the warnings/alerts sent by the server.
  • Configuration at the server and/or hosting level for functions needed by the Customer, as long as they are supported by the server installation and the control panel (if any).
  • Sending advice and suggestions for site optimization in case a site causes a general problem on the server.

4.3.5. Fix mishandling problems
IpHost bears no responsibility for any loss, damage and moral damage resulting from incorrect handling of the Customer or a third party (its partner) even if Simple Server Management and/or Advanced Server services are activated Management. Technical support requests to IpHost, which include fixing errors of the Customer or its partner incur a charge for which the Customer is informed in advance by the IpHost Sales Department and which is paid in advance. Alternatively, IpHost may send troubleshooting instructions for the Customer or its partner to follow. In any case, such manipulations may result in the removal of Simple Server Management and/or Advanced Server Management, if enabled, as the server will be in a problematic state or will include elements that IpHost does not support.

 

Acceptance of Terms of Service (applies to all services)
Reading this text is required before using IpHost's services. Placing an order for any of the services provided by IpHost means understanding and accepting the above mentioned terms of use for the provision of web hosting services. If any customer does not agree with these terms, please do not use the services provided by IpHost. IpHost bears no responsibility in case of possible future disagreement of the Customer with the terms of use.