Personal
data

PERSONAL DATA POLICY AND REGULATION 2016/679 COMPLIANCE

Intro 
In our company with distinctive title IpHost and brand name IPHOST I.K.E. with registered trademarks: IpHost and IPHOST I.K.E. based in Agia Varvara Attica, Terpsitheas 18, P.O. 12351, we take all necessary measures and adhere to all globally accepted and international standards-based security policies to protect the personal data of customers/partners that we process in such a way as to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework that governs the company itself, as well as third parties who may process personal data on behalf of the company. Our company does not keep or process personal data of minors under the age of 16.

Taking into account the following legal framework:

• the relevant provisions of the National Law on the Protection of Personal Data and on ensuring the Confidentiality of Communications (we mention as indicative and not restrictive the Law 2472/1997 on the protection of personal data, the Law 3471/2006 on the protection of private of life in the field of electronic communications, as currently in force, the Communications Privacy Assurance regulations as published in Official Gazettes 87 & 88/26-1-2005 and in force, the 47/2005),
• the relevant provisions of Community Law (European General Data Protection Regulation/GDPR – 2016/679).

Here is the personal data processing policy that you register and store on your behalf in our company:

Communication regarding personal data issues
For matters related to the processing of personal data, you can contact our Company's Sales department at 2105445900, between 9:00 and 17:00, from Monday to Friday, except holidays or throughout the day at gdpr@iphost.net.

Purpose of processing and methods of use/processing of personal data
The purpose of processing as well as the way of processing the personal data we hold varies depending on the method of collection and the service for the provision of which their collection was requested. There are certain services that IpHost will not be able to provide if it does not have certain types of Personal Data, such as, but not limited to, the Personal Data required when registering a domain name so that it can to be declared in the corresponding, depending on the ending, registration of names.

Purposes of processing the personal data of our customers/partners:

(a) the provision of the services that the customer entrusts to our company.
Below are the points at which we will request your personal information:

Contact form with our company via https://www.iphost .net/el/contact-us/

• name and surname
• landline number
• mobile phone number
• your email address

This information will be used to contact you to service your request and is subject to the rights of subjects as described below.

Contact form with our company through the account https://account.iphost.net/el/contact.php

• name and surname
• landline number
• mobile phone number
• your email address

This information will be used to contact you to service your request and is subject to the rights of subjects as described below.

Registration form as a user in our company via https://account.iphost.net /el/signup.php

• name and surname, full address, mobile and/or landline phone number for contact, fax number for contact via it (individuals)
• Name, distinctive title, full address of headquarters, VAT number, DOU, profession, mobile and/or landline phone number for contact, fax number for contact through it, (Businesses)
• your email address (email), so that you receive updates regarding the services you activate in our company

These details will be used to create a user/customer account in our ERP so that you can register orders through the customer panel. In addition, the corresponding document you request can be issued, while at the same time we can communicate with you about issues related to the services you have active in our company. The personal data entered here are subject to the rights of subjects as described below.

Create a new contact through the paneluser

• name and surname, full address, mobile and/or landline phone number for contact, fax number for contact via it (individuals)
• Name, distinctive title, full address of headquarters, VAT number, DOU, profession, mobile and/or landline phone number for contact, fax number for contact through it, (Businesses)
• your email address (email), so that you receive updates regarding the services you activate in our company
• Political identity number of a natural person (optional)

These details will be used to create a billing contact in our ERP so that you can register orders through the customer panel for this specific contact. In addition, the corresponding document you request for these details can be issued. The personal data entered here are subject to the rights of subjects as described below.

Create new affiliate form in panel affiliate user

• name and surname, full address, mobile and/or landline phone number for contact, fax number for contact via it (individuals)
• Name, distinctive title, full address of headquarters, VAT number, DOU, profession, mobile and/or landline phone number for contact, fax number for contact through it, (Businesses)
• your email address (email), so that you receive updates regarding the services you activate in our company
• Political identity number of a natural person (optional)

These details will be used to create a billing contact in our ERP so that you can register orders through the customer panel for this specific contact. In addition, the corresponding document you request for these details can be issued. The personal data entered here are subject to the rights of subjects as described below.

Contact form with our company through ticketing https ://www.iphost.net/el/create-ticket/ & https://support.iphost.net/

• name and surname
• landline number
• mobile phone number
• your email address

This information will be used to contact you to service your request and is subject to the rights of subjects as described below.

Telephone
The calls made to and from our company can be recorded to improve the quality as well as to ensure the procedures for the provision of the services we offer. The data that will be requested during your conversation with our representative will be entered in the corresponding form as detailed above and governed by the purposes and methods of processing that apply to them.

By email
Emails sent from and to our company may be retained to improve quality as well as ensure procedures for the provision of the services we offer. The data that will be included in e-mail messages during your communication with our company, will be registered in the corresponding form as detailed above and governed by the purposes and methods of processing that apply to them.

Credit/Debit Card Billing Form

• Name of Owner
• Card Type
• Card Number
• Expiration Date
• CVV2/CVC2

These details are necessary to charge your credit/debit card and the privacy of these details is ensured through encryption protocols and ensuring the privacy of communications over the internet, while their transmission to the financial institution that will carry out the transaction through security keys and secure data transmission. When entering credit/debit card details, secure procedures are used which allow IpHost to carry out the transaction with Eurobank without being referred to an external website. The data and details of the card that are registered are not saved, nor are they kept in files.

 (b) With your consent and provided you have granted us, either when creating a member account, or when registering for our newsletters and personalized communication, the your potentially necessary information, the following possibilities are also provided:

Sending emails to inform you about offers, competitions or other news of wider interest and always relevant to the services we provide.

Legal reasons for processing the personal data we hold?

We process the personal data you provide and store if we have a legitimate reason for this processing.

Legal grounds for processing your personal data:

(a) the provision of the services you entrust to us and wish us to provide you such as for example the registration of a domain name or the activation of a website hosting service and consequently the fulfillment of the contractual obligations of of our company in this context. In addition, they are required for the issuance of the corresponding service provision or sales document, for the services or products you choose to purchase from our company. It is also necessary for post-service or sale support, to communicate with you about your services (renewal, termination, etc.) and generally where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, preventing fraud and abuse or enforcing the terms and conditions.

(d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers,

Minors and children
IpHost does not provide services or products for purchase by children and minors under the age of 16. If you are under 16 years of age, you may only use our website with the participation and approval of a parent or guardian.

Transmission/sharing of your data:
IpHost has the ability to transfer your personal data to third parties, to whom the company entrusts with specific conditions the processing of personal data on its behalf.

Specifically:
The  data is transferred to partner companies with IpHost for the purpose of providing services for the execution of which it is necessary for our company to transmit your specific personal data and always in accordance with your express consent. We mention, by way of example and not limitation, companies providing SSL encryption certificates, domain name registration registries such as E.E.T.T., I.T.E., EURid, OnlineNIC, etc. when registering a domain name, etc.  This notification is made exclusively for the purposes of implementing the contract of the services between our company and the natural or legal person concerned.

In these cases IpHost remains responsible for the processing of your personal data and defines the individual elements of the processing. It is also obliged to ensure that the selection of third parties to whom it will entrust the execution of processing activities, ensure that the processing is carried out in accordance with the applicable legal framework and that every natural person can freely and unhindered exercise the rights granted to him by this legal framework.

Storage Infrastructure personal data files
The applications that IpHost uses to comply with the procedures provided for by the respective regulatory and legal framework operate in a secure environment with the coverage of a special SSL certificate to encrypt all the data transmitted through these services/applications. The virtual or physical servers used to store and perform the processing of personal data have programs installed to ensure the integrity and prevent processing by unauthorized natural or legal persons, while they are covered with security software to prevent any malicious attack.

Storage Period
The period of data storage is decided based on the following specific criteria depending on the case:

– When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose.

– When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract.

- For the purposes of promoting products and services (marketing activities), your personal data is kept until the withdrawal of the consent you have expressly given us. This can be done by you at any time. Withdrawal of consent does not affect the lawfulness of processing that was based on consent during the period prior to its withdrawal.

We will also keep your account data for as long as you keep it and you have not requested its deletion. Your data, which you give us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. To the extent reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce the terms and conditions, we may retain some of your information, as required, even after the termination of your account or we no longer need to provide you with our services.
To withdraw your consent you can contact our company at the following contact details:

email: gdpr@iphost.net

tel: (0030)2105445900

Rights of the subject in relation to his personal data
Every natural person whose data is processed by IpHost enjoys the following rights:

Access right:
You have the right to know and confirm that your data is being processed in a lawful manner. Therefore, at any time, you have the right to access your data and to request additional information about its processing.

Right of rectification:
You have the right to correct, update or modify your personal data either by contacting our company at the above contact details or directly through the user panel you maintain with us.

Right to erasure:
You have the right to request the deletion of your personal data. You can do this in order to protect your legal interests or even without justification. In cases such as, for example, when there is a contract, an obligation to process personal data imposed by law, public interest, etc., the said right is subject to specific limitations or does not exist depending on the case.

Right to restrict processing:
You have the right to request the restriction of the processing of your personal data in the following cases: (a) when you dispute the accuracy of your personal data and until it is verified, (b) when you object to the deletion of personal data and request the restriction of use instead of deletion them, (c) when your personal data is not needed for the purposes of processing, but is nevertheless necessary for the establishment, exercise, support of legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that relate to and override the reasons for which you object to processing.

Right to object to processing:
You have the right to object at any time to the processing of your personal data even in cases where, as described above, it is necessary for the purposes of legitimate interests pursued by us as controllers, as well as processing for the purposes of direct marketing and consumer profiling .

Right to portability:
You have the right to receive your personal data free of charge in a form that will allow you to access it, use it and process it with commonly used processing methods. You also have the right to ask us, if technically possible, to transfer the data directly to another data controller. This right of yours exists for the data you have provided to us and whose processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right to withdraw consent:
IpHost informs you that since the processing is based on your consent, you have the right to withdraw it freely, without prejudice to the legality of the processing that was based on your consent before you revoked it. To withdraw your consent you can contact our company at the following contact details:

email: gdpr@iphost.net
tel: (0030)2105445900

To exercise any of your above rights you can contact our company at the following contact details:
email: gdpr@iphost.net
tel: (0030)2105445900

Right of complaint to APDPH
You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr)
Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628,
Email: contact@dpa.gr

Security of Personal Data
IpHost implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access, use, modification or disclosure thereof. In any case, the way the internet works and the fact that it is free to anyone, does not allow to provide guarantees that unauthorized third parties will never gain the possibility to violate the applied technical and organizational measures, gaining access and possibly making use of personal data for unauthorized and/or unfair purposes.

Cookies Policy

What are Cookies?
"Cookies" are small files with information that a website stores on a user's computer (usually in the web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc.), so that every time the user connects to the website, the latter retrieves said information and to offer the user related services. A typical example of such information is the user's preferences on a website, as indicated by the choices the user makes on the specific website (e.g. selection of specific "buttons", searches, advertisements, etc.).

How and why do we use Cookies?
On our site www.iphost.net we use "cookies" to collect online activity information, to store your preferences and settings as well as to optimize the navigation experience on the site.

We also use cookies to provide social media features and analyze your traffic. In addition, we share information about how you use our website with social media, advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected in connection with your use of the services them.

Cookies in no way harm your device and may allow us to offer you faster and better navigation on our website.

Use of Cookies:
We store on your device the absolutely necessary cookies for the operation of the website.
By using the site you accept the use of cookies.

Cookies sent from our website and stored on your electronic device are indicative of the following:

Session Cookie
Google AdWords
Google AdWords Conversion
Google Analytics
Cookie Consent

By disabling Cookies or withdrawing your consent, certain functions of the website will not be available. In addition, the performance and functionality of the website may be affected.

Additional Information When Data is Collected by Third Parties and Not Directly by the Individual

Links to other websites.
Our website may contain links to foreign websites. IpHost is not responsible for the privacy practices or content of other websites not owned by our company. Accordingly, we recommend that you carefully read the privacy statements of the websites you visit.

Personal Data privacy policy last updated: 5/24/2018